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Shipping

 
  • SHIPPING

    We provide fast and free domestic and international shipping. Shipping times will be faster for the U.S. Please keep in mind that the processing time for your order will depend on what you order, whether your order is finalized, and when you place your order. The chart below provides an estimated processing, shipping, and delivery time for each type of order:

    ORDER TYPEPROCESSING TIMESHIPPING TIMETOTAL TIME
    HOME-TRY (FOR U.S. ONLY) Same business day 2~5 business days 2~5 business days
    NON-RX OPTICAL Same business day 2~5 business days 2~5 business days
    NON-RX SUNGLASSES Same business day 2~5 business days 2~5 business days
    SINGLE VISION OPTICAL/SUNGLASSES 1~2 business days 2~5 business days 3~7 business days
    PROGRESSIVE OPTICAL/SUNGLASSES 3~5 business days 2~5 business days 5~10 business days
    SPECIAL PRESCRIPTION OPTICAL 4~5 business days 2~5 business days 6~10 business days

    Once shipped, orders within the continental U.S. usually take 2~5 business days to reach their destination. For other international orders, it usually takes 7~10 business days to reach their destination. You can track your order with the tracking number provided to you by e-mail. Shipping is 100% free for deliveries within the U.S.

    We also offer international shipping for a $35 fee. We are not responsible for any duty fees incurred at the border.

  • RETURNS & EXCHANGES

    We have a 30-day return policy for all of our eyewear. Scratched lenses are covered for 1 year under our warranty policy where we will replace your scratched lenses within that period. Sorry, but e-gift card purchases are not refundable. If you want to return an item, just call us at 888-680-6734, Mon-Fri, 9 a.m.-6 p.m. ET, or e-mail us at help@coopercrwn.com and we'll get started on the return/exchange process right away.

    NOTE: Lenses cannot be replaced on non-CooperCrwn frames.