We provide fast and free domestic and international shipping. Shipping times will be faster for the U.S. Please keep in mind that the processing time for your order will depend on what you order, whether your order is finalized, and when you place your order. The chart below provides an estimated processing, shipping, and delivery time for each type of order:
ORDER TYPE PROCESSING TIME SHIPPING TIME TOTAL TIME HOME-TRY (FOR U.S. ONLY) Same business day 2~5 business days 2~5 business days NON-RX OPTICAL Same business day 2~5 business days 2~5 business days NON-RX SUNGLASSES Same business day 2~5 business days 2~5 business days SINGLE VISION OPTICAL/SUNGLASSES 1~2 business days 2~5 business days 3~7 business days PROGRESSIVE OPTICAL/SUNGLASSES 3~5 business days 2~5 business days 5~10 business days SPECIAL PRESCRIPTION OPTICAL 4~5 business days 2~5 business days 6~10 business days
Once shipped, orders within the continental U.S. usually take 2~5 business days to reach their destination. For other international orders, it usually takes 7~10 business days to reach their destination. You can track your order with the tracking number provided to you by e-mail. Shipping is 100% free for deliveries within the U.S.
We also offer international shipping for a $35 fee. We are not responsible for any duty fees incurred at the border.
RETURNS & EXCHANGES
We have a 30-day return policy for all of our eyewear. Scratched lenses are covered for 1 year under our warranty policy where we will replace your scratched lenses within that period. Sorry, but e-gift card purchases are not refundable. If you want to return an item, just call us at 888-680-6734, Mon-Fri, 9 a.m.-6 p.m. ET, or e-mail us at firstname.lastname@example.org and we'll get started on the return/exchange process right away.
NOTE: Lenses cannot be replaced on non-CooperCrwn frames.